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Your Rights and Responsibilities
New Hall Surgery
CHARTER
A PARTNERSHIP
New Hall Surgery is focussed on delivering high quality services to it's patients.
 

A PARTNERSHIP
We believe that we can deliver those services best in a partnership with our patients and the other organisations that make up the National Health Service

RIGHTS AND RESPONSIBILITIES
Whilst we fully understand the rights of our patients, we do believe that those rights are more easily delivered if patients also understand their responsibilities. In this way they can help us to help them.                                 

PRACTICE CHARTER
We have voluntarily drawn up our Practice Charter in support of  national and local initiatives that recognise the rights of citizens.  So that the  the various standards of service can be achieved, it is vital that all patients recognise their own responsibilities to the practice and other patients. Please help us to help you.
You can access information on NHS Patients Rights on the Citizens Advice Bureau website or by visiting your local office.

NHS Constitution
The Care Quality Commission
Right to a GP
Choosing a GP
Registering with a GP
Treatment from a GP
GP charges
Changing GP
Removal of patient from GP register
If you move out of a Gps area
NHS 111 and NHS Choices
Maternity services
Rights to hospital treatment
Seeing a consultant
Hospital waiting lists
Care in hospital
Using mobile phones in NHS hospitals
Hospital charges
Paying for treatment not available on NHS - "top-up payments."
Financial help for hospital patients
Discharge from hospital
Consent
Right to refuse treatment
Right to die
Removal of organs after death
Access to medical reports and health records
Direct payments
Information about NHS services
Information on your local healthcare provider
Local Healthwatch
Discrimination
The NHS belongs to us all
The NHS is there for us from the moment we are born. It takes care of us and our family members when we need it most.

The NHS Constitution has been created to protect the NHS and make sure it will always do the things it was set up to do in 1948 – to provide high-quality healthcare that’s free and for everyone.

No government can change the Constitution without the full involvement of staff, patients and the public. The Constitution is a promise that the NHS will always be there for you.

What is the NHS Constitution?
For the first time in the history of the NHS, the constitution brings together in one place details of what staff, patients and the public can expect from the National Health Service. It also explains what you can do to help support the NHS, help it work effectively, and help ensure that its resources are used responsibly.

The Constitution sets out your rights as an NHS patient. These rights cover how patients access health services, the quality of care you’ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong.

Rights and pledges
One of the primary aims of the Constitution is to set out clearly what patients, the public and staff can expect from the NHS and what the NHS expects from them in return.
Your Right to Choice in the NHS
Everyone who is cared for by the NHS in England has formal rights to make choices about the service that they receive.

These include the right to choose a GP surgery, to state which GP you'd like to see, to choose which hospital you're treated at, and to receive information to support your choices.

These rights form part of the NHS Constitution.

Find out about Free NHS Services
Rights about GP Choice
Right to choose the organisation that pprovides your NHS care
Right to drugs and treatments that have been recommended by NICE
Consent to treatment


The Choice Framework explains when you have a legal right to choice about treatment and care in the NHS. The legal right to choice doesn't apply to all healthcare services, however, where you do not have a legal right to choice you should at least be offered some choices, depending on what’s available locally.
New Hall Surgery
Patients’ Rights and Responsibilities
You will be treated with respect as a partner in your care.  Being a partner means that you, too, have responsibilities.

We will:

Ensure that our patients have 24-hour access to medical advice
Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
Work in partnership with you to achieve the best medical care possible
Involve you and listen to your opinions and views in all aspects of your medical care

The prevention of disease, illness and injury is a primary concern. The medical staff will
advise and inform you of the steps you can take to promote good health and a healthy lifestyle

As a patient, if you are unhappy with the surgery, it is your right to change your GP. This is an easy process and we can help you find another GP

We would respectfully ask that you:
Let us know if you intend to cancel an appointment or are running late
Treat staff with courtesy and respect.  Reception staff may have to ask some personal questions to assist us in providing you with the best service. If you would like to answer these questions in private please tell the receptionist
Inform the practice staff of any alterations in your circumstances, such as change of
surname, address or telephone number.  Please ensure that we have your correct telephone number, even if it is ex-directory
As patients, you are responsible for your own health and that of any dependants.  It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

PRACTICE CHARTER