When you telephone for an appointment, your call may be dealt with by a doctor or a receptionist The receptionist will either make you an appointment to suit your needs or offer a ring back, if the doctor is not immediately available. Alternative arrangements will be made for patients who are hard of hearing, deaf or have difficulties using a telephone.
Please consider whether your needs can be better met by alternatives to an appointment with your doctor. Often, self-treatment, or a visit to the pharmacist can resolve minor ailments. NHS 111 service is available to give health advice or deal with situations less than an emergency.
Minor injuries units are also available at certain times and full details can be obtained by dialling 111. At times when it is not possible to attend your GP surgery, NHS Walk-In Centres are available. Full details of our appointments system and all the alternatives are available on this page.
ROUTINE, URGENT OR EMERGENCY
A doctor is normally present at the surgery during normal opening hours to deal with URGENT cases. When the surgery is closed, if you require urgent medical assistance which cannot wait until the surgery re-opens, please call telephone number 111. Calls to the NHS 111 service are free from both landlines and mobile phones.
If you have a
LIFE-THREATENING MEDICAL EMERGENCY
please dial 999.
Please remember that 999 calls are for emergency situations and not for routine care which could wait until the surgery re-opens. The EMERGENCIES page on this website gives guidance on EMERGENCIES.
All consultations are by appointment which can be made in person, on-line(see Systm Online logo below) or by telephone (call 343390). If you are unable to keep your appointment please let us know as soon as possible so we can use that time for somebody else.
We try to keep to appointment times and are sorry if sometimes you have to wait before you see the doctor or nurse. This is because some problems take longer to deal with - please bear with us. Monday is our busiest day of the week. If your problem is routine, you might find it easier to contact us later in the week.
If you have a preference of doctor we will try to accommodate you. However, it may not be possible to make an appointment with your doctor of choice for a variety of reasons. If this happens, an explanation will be given.
BOOK/CANCEL YOUR APPOINTMENT
If a doctor asks to see you again (a follow-up appointment), the doctor will make your appointment before you leave their surgery.
If the doctor asks you to make a follow-up appointment yourself, it is because the doctor does not feel it necessary to see you personally and you can make your follow-up appointment with any doctor or sometimes the nurse practitioner.
"PLEASE NOTE THAT ALL ON-LINE BOOKED APPOINTMENTS ARE FOR A TELEPHONE RING-BACK FROM A DOCTOR. THEY ARE NOT AN APPOINTMENT TO COME INTO THE SURGERY. IF AFTER TALKING TO THE DOCTOR HE OR SHE FEELS YOU NEED TO SEE A DOCTOR OR NURSE AN APPOINTMENT WILL BE MADE FOR YOU AT A TIME AND DATE TO SUIT YOU”
Before you can start booking GP appointments online (or order repeat prescriptions) you must first register your details for this service.
It is quick and easy to register. You will need to come into the surgery for an application form and then you will be given the relevant details to enable you to set up an account and use the system.
Once registered you will be able to view any appointments you have already made, cancel them if necessary, or book a new appointment with the doctor.
When you book an appointment online you will receive confirmation which you can print off and bring with you when you attend the surgery. There is no need to reconfirm
Booking an Appointment -
Your Questions Answered
Patients who are not emergencies (see above) but who need to be seen urgently will be seen as soon as possible - but this may not be with the doctor of choice. Reception staff are asked to obtain as much information as possible so that we can give calls for service appropriate priority..
GET THE MOST
FROM YOUR DOCTOR APPOINTMENT
NHS 111 service makes it easier for you to access local NHS HEALTHCARE SERVICES. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
IF ITS LESS THAN AN EMERGENCY
WHEN YOU NEED ADVICE FAST
OR IF THE SURGERY IS CLOSED
You can use the scheme if you are registered with a GP surgery in the Hull area, don't pay for your prescriptions and are suffering from one of the following conditions set out below:
The service is confidential as pharmacists are bound by NHS confidentiality Regulations and the Data Protection Act. You should take evidence of your identity - eg NHS number. You may still need to visit your GP if the pharmacist advises this or if you need to obtain medication that can only be issued on prescription. The service is available from participating pharmacies at the times specified by them.
COUGHS AND COLDS
Your local Pharmacist may be able to help
NHS walk-in centres (WICs) offer convenient access to a range of treatment. WICs are managed by Clinical Commissioning Groups.
infections and rashes
blood pressure checks
fractures and lacerations
emergency contraception and advice
vomitting and diarrhoea
insect and animal bites
minor cuts and bruises
minor burns and strains
Stop smoking support
For more information on the above visit the Health A-Z section link.
NHS WICs are usually managed by a nurse and are available to everyone. Patients do not need an appointment. Most centres are open 365 days a year and outside office hours. Some newly opened centres may offer different opening hours during their first few months.
They have proved to be a successful complementary service to traditional GP and accident and emergency services
.Some NHS WiCs offer access to doctors as well as nurses. However, they are not designed for treating long-term conditions or immediately life-threatening problems.
Some walk in centres and minor injuries units may not treat young children. The decision lies with the WIC or minor injuries unit and is based on the capacity, resource or skill levels available. Please contact your local WIC or minor injuries unit in advance if you are not sure if you or your child can be treated there.
We are delighted to report that most patients advise us in good time if they find themselves unable to attend their booked appointments with the doctor or nurse.
If you are not able to attend your booked appointment, please let us know immediately so that the appointment can be offered to another patient. This is vital to the efficient running of the surgery especially during busy periods. If you are not able to attend a hospital appointment please contact the hospital directly
Please tell us immediately if your are not able to attend your appointment.
We aim to treat all our patients as individuals. We will offer you courtesy and respect at all times whatever your sex, race, religious beliefs, sexuality of the nature of your health problems.
In return we ask that you treat us with equal courtesy and respect. We will not tolerate verbal or physical abuse and any patient acting in such a manner may be removed from the practice list.
In the event that a patient is removed from the practice list, details of alternative medical provision can be obtained from Hull Clinical Commissioning Group
We have a ZERO TOLERANCE policy to prevent abuse of NHS and Practice staff
Your local pharmacist can give advice and guidance on coughs and colds
DO YOU NEED TO SEE A DOCTOR OR CAN YOU SELF-TREAT?
COULD A PHARMACIST HELP?
If you are absent from work due to illness for less than seven working days you need to obtain a form SC2 from your employer or the DSS.
If, after seven days, you are still unwell you will need to see a doctor who may then issue a medical certificate. For illnesses of less than seven days, a private certificate can be issued, if your company requires one. A fee is payable for this item.
A form SC1, required by the self-employed, can be obtained from the surgery.
NHS Choices Symptom Checker helps guide you on how to deal with your symptoms.
Find the most appropriate symptom checker from those available and work through the on-line assessment. You may be given information on self care or advised to contact NHS 111, your GP or other service.
If appropriate, you may be guided to call 999 in cases where symptoms indicate a medical emergency.
COMMON HEALTH QUESTIONS
MEDICAL TRAINING IN GENERAL PRACTICE
New Hall Surgery is a training practice for doctors and nurses. As well as training medical students, we also sometimes have ‘Foundation Doctors’ attached to the practice for four months at a time.
Foundation doctors are fully qualified doctors who have completed a year or more as hospital doctors and come to us for experience in General Practice. Many doctors now spend some time in General Practice whether they intend to become hospital doctors or Gps. Foundation doctors will often discuss your consultation with one of the partners at the surgery after seeing you. If you have any questions, please feel free to ask the receptionists.
You may, on occasion, be asked if you would take part in this training. You are at liberty to refuse, but should you agree, you will be asked to sign a consent form to demonstrate your permission. This will be kept on record. We hope that you will co-operate with us and help students to learn about General Practice.
SEE OUR NEWSROOM FOR TRAINING CLOSING TIMES/DATES